DocuSign Failed Access

Overview

This is how you resolve the failed access error in DocuSign.

Video Training

Tools Required

DocuSign

Procedure

1. When the "Failed Access" message is received via e-mail, click the Review And Correct button

2. Login to DocuSign

3. Click Manage from the top navigation menu

4. Click Authentication Failed from the left navigation menu.

5. Click Correct from the right side of the client's document.

6. Confirm that the social security number for the client was entered correctly. In the Access Code section.

7. Click Correct from the bottom right-hand corner.